Contents:
-Introduction
-What is a Chargeback?
-What is the Chargeback Process?
-The Costs of Chargebacks to Merchants
The Immediate Costs of Chargebacks
Merchant Account Fees and Problems
Chargeback Inevitability
-Preventing Chargebacks Prior to Sale
Offer a Quality Product
Offer a Clear Product Description
Offer an Anti-Fraud Statement
Obtain a Good Merchant Account
Create a System for Handling Chargebacks
Maintain Records Properly
Provide a Telephone Number
Scrutinize Sales
Beware of Free Email Accounts
Beware of Some International Orders
Beware of Unusual Orders
Follow-up on Scrutinized Orders
-Preventing Chargebacks at the Point of Sale
Tell Customers Who will do the Billing
Provide a Good Receipt
Collect CVV2 Codes
Collect Customer Telephone Numbers
Use an AVS System
-Preventing Chargebacks After the Sale
Provide Status Updates
Handle Customer Interactions with Chargebacks in Mind
Act quickly
Refund when Necessary
-Other Chargeback Solutions
SET and Similar Offerings
Signature Collection Services
Chargeback Advocates
-Other Causes of Chargebacks
Information Requests
Cardholder Disputes Placing Order
Transaction was Processed Repeatedly
Failure to Render Services
Refund not Processed
Invalid Account Number
